Privacy Policy

Website Use – Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with the The International Aviation Group – General Data Protection Regulation Privacy Policy & Cookie Policy governs our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The International Aviation Group’, ‘IAG’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

The International Aviation Group
c/o Harper Sheldon Accountants
Staverton Technology Park
Herrick Way, Near Staverton Airport
Gloucestershire
GL51 6TQ. United Kingdom

The International Aviation Group is registered at Companies House, Cardiff and the registration number is ____________.

The term ‘you’ refers to the User (Data Subject) and viewer of our website.

The Use Of This Website Is Subject To The Following Terms Of Use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any 3rd parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of this website and any dispute arising out of such use of the website is subject to both EU law and or the laws of England, Northern Ireland, Scotland and Wales.

Contact Forms & Email Requests

When using the contact form or an email address within this website you will be providing The International Aviation Group some very limited personal information. This information is used only in the scope of performance of contract or fulfilment of the requested service such as processing your enquiry or providing bespoke technical support.

After completion of the performance of contract or fulfilment of the requested service the personal data you have provided is first securely stored for future reference and or further support. After a period of 24 months the data you have provided is securely deleted.

All forms and emails are delivered by a Hypertext Transfer Protocol Secure HTTPS method.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by The International Aviation Group and or its business vendors, while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

From time to time this website may also include links to other websites which are not under the control of The International Aviation Group We have no control over the nature, content and availability of those websites. These links are provided for your convenience to provide further information, they do not necessarily imply a recommendation or an endorsement of the views expressed within them.

Data Controller

The International Aviation Group is fully committed to compliance with the requirements of the General Data Protection Regulation and all other data protection legislation currently in force. The General Data Protection Regulation defines Personal Data as information which directly or indirectly identifies an individual. Examples of Personal Data include a name, address, membership number, national insurance number, email address, telephone number, date of birth, a photograph, video or voice recording.

The International Aviation Group controls and processes Personal Data and is registered with the Information Commissioner’s Office (ICO) as a Data Controller for the processing of Personal Data. The International Aviation Group lawful basis for controlling and processing personal data is the fulfilment of our performance of contract and to meet legal obligations.

The International Aviation Group has a Data Protection Compliance Co-ordinator to ensure its compliance with the General Data Protection Regulation. In addition, The Data Protection Compliance Co-ordinator will act as The International Aviation Group contact point for all individuals and can be contacted:

By Writing To:

The International Aviation Group
c/o Harper Sheldon Accountants
Staverton Technology Park
Herrick Way, Near Staverton Airport
Gloucestershire
GL51 6TQ. United Kingdom

By Phoning: +44 20 3303 0030
By Emailing: office@theaviationgroup.eu

Your Rights

Data Protection Laws, describe individuals who have provided their Personal Data to an organisation (either directly or indirectly) as “Data Subjects”. As a Data Subject, you have a number of rights with respect to how organisations process your Personal Data.

Right to be Informed

As a Data Subject, you have the right to be informed of the use/s that your Personal Data will be put to. Where you provide your Personal Data directly to The International Aviation Group, these details will be made available at the time your data is obtained. Where The International Aviation Group obtains your Personal Data from a third party, these details will be made available within a reasonable period of having obtained the data. If your Personal Data is to be used to communicate with you, these details will be provided at the latest, when the first communication takes place. If disclosure to another recipient is envisaged, these details will be provided at the latest, before the data is disclosed. In all cases, notification will take place, within one month of receipt of your Data Subject Access Request (DSAR).

Right to Access

Data Subjects have the right to access and obtain a copy of your Personal Data held and processed by The International Aviation Group, on request. You exercise this right through the submission of a formal, written Data Subject Access Request (DSAR) to:

The International Aviation Group
c/o Harper Sheldon Accountants
Staverton Technology Park
Herrick Way, Near Staverton Airport
Gloucestershire
GL51 6TQ. United Kingdom

Copy documentation to verify your identity will be required.

Right to Rectification

Data Subjects have the right to request The International Aviation Group to correct inaccurate or incomplete Personal Data.

Right to Erasure (to be Forgotten)

Data Subjects have the right to request The International Aviation Group to erase your Personal Data from its systems and records. This is not an absolute right however, and does not normally apply to purposes covered by Legal Obligation or which is necessary for the Performance of a Contract.

Right to Restrict Processing

Data Subjects have the right to request The International Aviation Group to stop or restrict the processing of your Personal Data. This could be for example, if your Personal Data is no longer necessary for the purpose of processing.

Right to Data Portability

Data Subjects have the right to request a copy of the Personal Data which you have provided directly to The International Aviation Group, which is automatically processed in a portable format.

Right to Object

Data Subjects have the right to object to the processing of your Personal Data, where The International Aviation Group relies upon Legitimate Interest as the lawful basis for processing.

Rights related to automated decision making including profiling

Data Subjects have the right not to be subject to a decision based solely on automated processing (including profiling), which may significantly affect you. The International Aviation Group personal data policy has always been and will continue to be, NOT to conduct or participate in any form of automated processing or profiling of personal data. If you wish to exercise any of your Data Subject rights, please contact: The Data Protection Compliance Co-ordinator

Complaints

If a Data Subject is unhappy with how your Personal Data is processed by The International Aviation Group, you have the right to complain to The Data Protection Compliance Co-ordinator. If a Data Subject remains unhappy, following The International Aviation Group response to your complaint, you have the right to lodge a further compliant with the Supervisory Authority.

By Writing To:

The Information Commissioners Office (ICO).
Wycliffe House, Water Lane,
Wilmslow, Cheshire.
SK9 5AF. United Kingdom.

By Phoning: +44 (0)1625 545 745
By Their Website: www.ico.org.uk

Transparency

How, For What Reason & Duration Is Your Personal Data Retained?

The International Aviation Group processes and retains personal information for 2 separate reasons, Direct Contact, & Accounting.

Direct Contact

Direct contact is when a user (Data Subject) contacts The International Aviation Group by telephone, website enquiry and/or technical support forms, email or face to face and provides personal data for a typical performance of contract.

Accounting

Accounting is a Legal Obligation and covers the information acquired in the case of any financial transaction that takes place as a consequence of performance of contract and applies to both users (Data Subject) and suppliers. The International Aviation Group only records the absolute minimum amount of personal data necessary in fulfilment of our Performance of a Contract and to meet Legal Obligations. No telephone calls are recorded and no personal data received is used for marketing or promotional purposes in any shape or form.

Typical Performance of a Contract and or Legal Obligation examples of retention periods of your Personal Data are:  1 + 5 years. Is the period of time we are legally required to hold accounting records for, to fulfil HM Revenue & Customs legislation.

What Personal Data Is Retained & Where

The International Aviation Group typically requires and retains the following personal data for Performance of a Contract and or Legal Obligation.

Name, Full Address, Country, Contact Telephone Number, Contact Email Address.

This information is retained as hard copy and/or digitally within The International Aviation Group accounting software and computer network. Hard copy is stored in secure data storage areas, digital data is held within a secure server, all located within our premises in Gloucestershire, United Kingdom.

The International Aviation Group website form submission records the following information: IP Address, Device Type, Operating System and Internet Browser Type.

The User (Data Subject) can also exercise a form of the Right to Erasure (to be Forgotten) by writing to:

The International Aviation Group
c/o Harper Sheldon Accountants
Staverton Technology Park
Herrick Way, Near Staverton Airport
Gloucestershire
GL51 6TQ. United Kingdom

By Phoning: +44 20 3303 0030
By Emailing: office@theaviationgroup.eu

Copy documentation to verify your identity will be required.

This is not an absolute right however, and does not normally apply to purposes covered by Legal Obligation or which is necessary for the Performance of a Contract.
How Does The International Aviation Group Protect Your Personal Data

Personal data is classified as confidential. The International Aviation Group recognise the importance and potential consequences arising from the failure to secure and use personal/confidential data appropriately.

In order to protect your privacy, The International Aviation Group has implemented Information Security and Personal Data Protection Policies. Employees and verified 3rd parties who come into contact with your Personal Data have obligations to adhere to our policies, and are trained in security and privacy best practice.

The International Aviation Group apply appropriate technical and organisational measures in order to protect data, computing devices and the network from accidental/malicious activities or theft. Where appropriate we encrypt our data and devices, personal/confidential information within is securely destroyed when no longer required. Additionally we are working to achieve Cyber Essentials Plus accreditation.

The International Aviation Group factory and offices are integral and protected 24/7/365, by a Glevum Security Ltd alarm system, physical access is via external door security locks, push button coded internal office door locks and CCTV is recording 24/7 in all key areas. Additional security measures are in place limiting access to our data storage area and secure server.

Online protection, both our main website and our Ecommerce store are secure sites protected by firewalls, all communication including forms, emails and transmission of data between the sites, The International Aviation Group or our secure transaction provider are delivered by a Hypertext Transfer Protocol Secure HTTPS method.

As a data processor for The International Aviation Group the above 3rd parties will only accept a Data Subject Access Request (DSAR) received from a User (Data Subjects) that has been received via The International Aviation Group Data Protection Compliance Co-ordinator.

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